Straight answers to common questions.

Support at Home is the Australian Government’s in-home aged-care program. It replaced the Home Care Packages Program and Short-Term Restorative Care Programme on 1 November 2025.

Start with My Aged Care. You can apply online or call 1800 200 422. A trained assessor will discuss your needs, goals and circumstances.

Yes. A trusted family member, friend or community representative can help you apply and can be present during your assessment.

Participants receiving ongoing Support at Home services are assigned one of eight funding classifications according to assessed need.

Most participants contribute to independence and everyday-living services based on an income and assets assessment. Clinical supports such as nursing do not attract a participant contribution.

Empower provides Personal Care, Meal Preparation, Domestic Assistance, Gardening and Home Support, Respite Care, Social Support, Nursing and Clinical Care, Transport and Accompanied Activities, and Care Coordination and Case Management.

You have choice and control over your provider. Contact our team if you would like help understanding a provider transfer.

The final service-area list is awaiting confirmation. Send us your suburb and our team can confirm whether support is available.

Use our feedback and complaints form or contact the team directly. You can also contact the Aged Care Quality and Safety Commission if you prefer.